Digital Governance (BIT402CO)

e-Government implementation and policy, ICT infrastructure, security, digital democracy, and case studies including Nepal's GIDC.

1. Unit 1: Introduction to e-Government and e-Governance3 hrs

   • 1.1. e-Government and e-Governance concepts and distinctions
   • 1.2. e-Government as information system
   • 1.3. Benefits of e-Government
   • 1.4. e-Government stages of development
   • 1.5. Online service delivery and electronic service delivery

2. Unit 2: Public-Private Partnership for e-Government4 hrs

   • 2.1. G2C Project models
   • 2.2. G2B Project models
   • 2.3. PPP Forms: JV Model, BOO Model, BOOT model, ASP model
   • 2.4. Issues in PPP for e-Government
   • 2.5. Citizen-centric approach to e-Government

3. Unit 3: ICT Infrastructure for e-Government3 hrs

   • 3.1. Network infrastructure
   • 3.2. Computing Infrastructure
   • 3.3. Government Data centers
   • 3.4. E-Government enterprise architecture
   • 3.5. Interoperability framework

4. Unit 4: e-Government Readiness4 hrs

   • 4.1. e-Readiness framework
   • 4.2. Steps to e-Government readiness
   • 4.3. Issues and barriers in e-Government readiness

5. Unit 5: Security for e-Government5 hrs

   • 5.1. Challenges of e-government security
   • 5.2. An approach to security for e-Government
   • 5.3. Security management model
   • 5.4. e-Government security architecture
   • 5.5. Security standards and compliance

6. Unit 6: Implementing e-Government5 hrs

   • 6.1. e-Government system life cycle and project assessment
   • 6.2. Analysis of current reality and gap analysis
   • 6.3. Design of new e-Government system
   • 6.4. e-Government risk assessment and mitigation
   • 6.5. e-Government system construction
   • 6.6. Implementation and beyond
   • 6.7. Developing e-Government hybrids

7. Unit 7: From Representative to Digital Democracy3 hrs

   • 7.1. Using Internet to increase Political Participation
   • 7.2. Online Participation and Political Organization
   • 7.3. Electronic voting and elections
   • 7.4. Protecting democratic institutions

8. Unit 8: Citizen-Centric Remote Online Digital Governance3 hrs

   • 8.1. Citizen Relationship Management (CRM) and Digital Governance
   • 8.2. Responding to citizens online
   • 8.3. From Electronic communication to Modernizing Government

9. Unit 9: Applying Artificial Intelligence to Improve Performance and Results4 hrs

   • 9.1. Assessing the Impact of Artificial Intelligence on Public Sector Performance
   • 9.2. Artificial Intelligence, Bias, Facial, and Voice recognition in public service

10. Unit 10: Case Studies and Applications of e-Government System10 hrs

    • 10.1. Nepal: Cyber Laws, ICT development project, Government Integrated Data Center (GIDC), e-Government master plan, Human resource management software
    • 10.2. India: Community information centers, e-Procurement in the government of Andhra Pradesh, e-Seva / e-Suvida
    • 10.3. Other Countries: E-Government development in South Korea, China, Brazil, Sri Lanka, Singapore, and USA